Your Privacy

An important aspect of our reliability of our services is the respect for our client’s privacy and the proper care of their personal data. Below you will find general information on our care for your personal data.

 

Use of Credentials

Our service can be accessed through an application process. The information we need is the following: name, address, city, post code, gender, e-mail address and telephone number. These credentials are primarily used as part of our service to send information and the bill. We also would like to regularly inform you of new developments or interesting offers.

 

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

 

List of cookies we collect

The table below lists the cookies we collect and the information they store. 

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Allows pages to be displayed more quickly.

COMPARE

The items that you have in the Compare Products list.

CUSTOMER

An encrypted version of your customer id.

CUSTOMER_AUTH

An indicator if you are signed into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores your Customer Segment ID

EXTERNAL_NO_CACHE

A flag that, indicates whether caching is on or off.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The last product you looked at.

 

Email address

Your email address is primarily used to confirm orders and complaints. We would like to send information regarding new developments, new products and other information. If you no longer wish to receive this information, please unsubscribe here: info@bonyfarma.com

 

Security

Bony Farma - Animal Health BV will ensure that your personal data in handled with care and we will take appropriate technical and organizational measures to protect your data against loss and against all unlawful forms of processing.

Recipient details

Your information is collected by Bony Farma - Animal Health BV and those will be accessible to employees of Bony Farma - Animal Health BV, who need the information in the exercise of their profession. There are no external parties receiving the information. It is also possible that under a legal obligation or an occasional dispute, the data is made available to outside parties.

As part of a merger or acquisition, bankruptcy or moratorium, it may be necessary for third parties to access the data or information.

 

Selling information

Bony Farma - Animal Health BV will not sell the personal information of our clients to third parties. We only provide information to third parties who are involved in your order. Our employees and these third parties are obliged to protect and respect the confidentiality of your personal data.

 

Third party websites

On Bony Farma - Animal Health BV's website you can find links to other websites. Bony Farma - Animal Health BV is not responsible for the content of third party websites or the use of cookies.

 

Your rights

You may transfer your data any time and ask them to modify, amend or remove by sending an email to info@bonyfarma.com or you can sent a request to:

Bony Farma - Animal Health BV
Julianalaan 7 A 
6191 AL Beek 
The Netherlands

 

Changes to Privacy Statement

Bony Farma - Animal Health BV regularly reviews its privacy policy. We reserve the right at any time to change our privacy policy. Any changes in the privacy statement will be posted on this page.

 

1-1-2020